Decommissioning the Human Tracking System
For months, I was the workaround. I finally wrote it down.
Zack O'Leary
Clinical care and clinical systems. In clinic. In config. In crisis.
PA-C, FAWM, EHR Nerd
Diagnosing System Failures Without the Authority to Fix.
Stepping out of the exam room to work on the problems that keep breaking it.
When Workarounds Become Doctrine
What attempting to fix workarounds revealed about my blind spots.